Privacy Policy

This Privacy Policy explains how Water Line Repair Pros ("we", "us"), operated by [OWNER LEGAL NAME], collects, uses and shares information when you visit https://mainwaterlinerepaircolton.com (the "Site"), call the phone number shown on the Site, or submit a request through our forms.

1. Who we are

Water Line Repair Pros is a referral service. We connect homeowners in Colton, CA and nearby cities with independent, licensed contractors who provide water line services. We do not perform plumbing work ourselves.

2. Information we collect

Information you give us

• Quote and contact forms: your name, phone number, ZIP code, the service you need, any details you type in, and the page you sent the form from.
• Phone calls: when you call the number on the Site, our call-tracking provider records your phone number, the date, time and length of the call, and which page or ad led to the call. Where permitted and with notice at the start of the call, calls may be recorded for quality and training.

Information collected automatically

• Technical data: IP address, browser and device type, pages visited, and the date and time of your visit, recorded in our hosting provider's logs.
• Analytics: if analytics is enabled, cookies or similar technologies record how visitors use the Site, such as pages viewed and buttons clicked, including clicks on phone links and form submissions.
• Embedded content: maps and web fonts on the Site are loaded from Google, which receives your IP address and browser information when those items load.

We do not ask for, and you should not submit, payment card details, Social Security numbers or other sensitive information through the Site.

3. How we use your information

• To respond to your request and connect you with a contractor who serves your area
• To contact you about your request by phone, text message or email
• To understand which pages and services are useful, and to improve the Site
• To prevent spam, fraud and misuse of our forms
• To comply with legal obligations and enforce our Terms and Conditions

4. How we share your information

• Contractors: we share the details of your request with an independent contractor so they can contact you, inspect your water line and give you a quote. That contractor handles your information under its own privacy practices.
• Service providers that help us run the Site, who may only use your information to provide their services to us. These may include our website host (Vercel), form processing (Web3Forms), call tracking, analytics (Google Analytics, if enabled) and embedded maps and fonts (Google).
• Legal reasons: when required by law, court order or government request, or to protect the rights, property or safety of us, our users or others.
• Business transfers: if the Site or business is sold or transferred, information may pass to the new owner, who must honor this policy.

We do not sell your information to data brokers, and we do not share it with third parties for their own marketing.

5. Cookies, Do Not Track and Global Privacy Control

You can block or delete cookies in your browser settings. The Site will still work, although analytics will be less accurate. Many browsers offer a "Do Not Track" setting. There is no common standard for how websites should respond to it, so the Site does not currently change its behavior when it receives a Do Not Track signal. Where California law requires it, we treat a Global Privacy Control signal from your browser as a request to opt out of the sale or sharing of your personal information.

6. How long we keep information

We keep request and call records for as long as needed to respond to your request, keep business records and meet legal obligations, and then delete or anonymize them. Analytics data is kept according to the analytics provider's retention settings.

7. Security

The Site is served over an encrypted (HTTPS) connection, and we limit access to lead information to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your California privacy rights

If you are a California resident, and to the extent the California Consumer Privacy Act applies to us, you have the right to:

• Know what personal information we have collected about you, where it came from, why we collected it and who we shared it with
• Delete personal information we collected from you, subject to legal exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information
• Not be discriminated against for using any of these rights

To make a request, email [PRIVACY CONTACT EMAIL] or call [PHONE NUMBER]. We will need to verify your identity, usually by matching the name and phone number you gave us. You may use an authorized agent, who must provide proof that you authorized them. We will respond within the time required by law.

Under California's "Shine the Light" law, you may ask whether we disclosed personal information to third parties for their direct marketing purposes. We do not make such disclosures.

9. Children

The Site is meant for adults arranging work on their homes. It is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

10. Links to other websites

The Site links to other websites, such as water providers and the California Contractors State License Board. We are not responsible for their content or privacy practices.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows when it was last changed. Significant changes will be highlighted on this page.

12. Contact us

Questions about this policy or your information: email [PRIVACY CONTACT EMAIL] or call [PHONE NUMBER].